Barclays Bank UK PLC

Financial Ombudsman decision DRN-3899873 Upheld

Upheldoutcome, as published by the Ombudsman

£598redress stated in the decision

Mon Feb 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Ms N complains that her buy to let (“BTL”) mortgage application received a positive decision in principle from Barclays Bank UK PLC, so she went ahead with an application through her broker, and paid fees.Charges and fees

Ms N said Barclays had offered her half her fee back, but she thought it should pay the full fee, and more, to cover her losses.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3899873.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.