Clydesdale Bank Plc
Financial Ombudsman decision DRN-3898486 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Mar 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Identity checks and access
In the Ombudsman’s words
a temporary block was applied to his accountFunds blocked or frozen
Mr R continued to fail security checks each time he phoned VirginIdentity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3898486.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.