Santander UK Plc
Financial Ombudsman decision DRN-3897508 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
The review culminated in Santander withdrawing its services from C. The bank wrote to C on or around 18 June 2021 to advise that it had closed the company’s accountAccount closed or refused
The bank applied a restriction to C’s account on 18 May, meaning that C couldn’t make or receive payments.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3897508.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.