Madison CF UK Limited

Financial Ombudsman decision DRN-3892839 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Jan 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Data and privacy

In the Ombudsman’s words

insufficient information to reassure him that his loan settlement figure is accurateMortgage administration

they sent him the personal details of another customerData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3892839.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.