Amazon Payments UK Limited

Financial Ombudsman decision DRN-3887960 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Z, a limited company, complains Amazon Payments UK Limited closed its account and won’t release the money in it.Account closed or refused

Amazon wasn’t happy with the second proof of address either so it blocked Z’s account.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3887960.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.