First Complete Limited

Financial Ombudsman decision DRN-3885826 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Feb 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

failed to respond to her requests for contact for some time, so she missed out on a lower interest rateMortgage administration

The advisor wasn’t responding, and Ms M said if this advisor had spent just five minutes with her on the phone to deal with her one outstanding concern, then her application would have been in earlierService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3885826.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.