Clydesdale Bank Plc
Financial Ombudsman decision DRN-3879544 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Tue Jan 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs L bought a used car from a dealer I’ll call “C” in October 2021. The car was a little over 10 years old and had already completed about 127,000 miles. Mrs L paid £600 towards the purchase price with a credit card provided by Virgin Money.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3879544.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.