Clydesdale Bank Plc
Financial Ombudsman decision DRN-3879287 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jun 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr B complains that Clydesdale Bank Plc trading as Virgin Money (“Virgin”) failed to refund a transaction he didn’t recogniseCard dispute or chargeback
Mr B was still unhappy with Virgin’s handling of his issue and continued to raise it with our service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3879287.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.