Santander UK Plc
Financial Ombudsman decision DRN-3878445 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jan 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees
In the Ombudsman’s words
Santander UK PLC unfairly terminated its Bounce Back Loan and closed its bank accountAccount closed or refused
refund any of the bank account charges it applied from 11 August 2020 onwardsCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3878445.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.