J.P. Morgan Europe Limited

Financial Ombudsman decision DRN-3873881 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Feb 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

The estate of Ms L (the estate) complains that J.P. Morgan Europe Limited did not action the closure request they received multiple times.Account closed or refused

The estate says that Ms L’s card account could be no longer used to receive pension payments, and it needed to be transferred to a bank account. Ms L filled in the form to transfer the funds. And her Power of Attorney (POA) had also filled in several forms and sent identification to J.P. Morgan.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3873881.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.