Plum Fintech Limited

Financial Ombudsman decision DRN-3869091 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu May 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

restricted access to his account and prevented him accessing his fundsFunds blocked or frozen

Mr F complained to Plum Fintech about their actions. Although Plum Fintech concluded they’d acted fairly in asking for the documents they had, and restricting his account, they thought his overall customer journey could have been improved.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3869091.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.