Barclays Bank Plc
Financial Ombudsman decision DRN-3866433 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon Jan 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Mr and Mrs W say the way Barclays calculated the refund isn’t right, as it doesn’t take into account the money in their linked accounts which should have been offset against their mortgage balance before interest was calculated.Interest and rates
Barclays made an error with the charge on Mr and Mrs W’s property. This took some time to sort out, and held up completion of their re-mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3866433.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.