HSBC UK Bank Plc
Financial Ombudsman decision DRN-3865305 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Jan 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees
In the Ombudsman’s words
not closing their bank account as requestedAccount closed or refused
charges continuing to be incurredCharges and fees
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3865305.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.