Barclays Bank Plc
Financial Ombudsman decision DRN-3865207 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Mon Feb 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Funds blocked or frozen
In the Ombudsman’s words
disputed transactions that took place on the late Mrs B’s current accountAPP scam refund refused
it had placed a block on the debit card on the accountFunds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3865207.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.