Close Brothers Limited

Financial Ombudsman decision DRN-3863315 Upheld

Upheldoutcome, as published by the Ombudsman

£3,570redress stated in the decision

Fri Mar 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

refund the remainder of the deposit amount of £3,570 to Mr KCharges and fees

remove any adverse information recorded with credit reference agencies, about the conditional sale agreementCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3863315.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.