Santander UK Plc
Financial Ombudsman decision DRN-3861354 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Funds blocked or frozen
In the Ombudsman’s words
Mr G has complained that Santander UK Plc stopped an online transaction that he wanted to make.Unauthorised transaction
In trying to sort the problem out, he encountered further issues that led to his online account being blocked.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3861354.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.