Target Servicing Limited

Financial Ombudsman decision DRN-3860300 Upheld

Upheldoutcome, as published by the Ombudsman

£650redress stated in the decision

Fri Mar 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Target Servicing Limited hasn’t allowed them to redeem their help to buy shared equity loan.Mortgage administration

they didn’t think Target had handled things appropriately – it had failed to tell them what was going on, had made repeated mistakes with their contact details and the property address, hadn’t collected payments properly and had caused them a lot of stress and difficultyComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3860300.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.