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PrePay Technologies Limited
Financial Ombudsman decision DRN-3849820 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Jan 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
PrePay blocked Mr H’s account in November 2021 to carry out a review.Funds blocked or frozen
PrePay offered £50 to Mr H for not providing him with updates during a period he was contacting them regularly.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3849820.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.