Barclays Bank UK PLC

Financial Ombudsman decision DRN-3849527 Upheld

Upheldoutcome, as published by the Ombudsman

£1,249redress stated in the decision

Mon Jan 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

They say that Barclays should have allowed them to transfer a smaller portion of their mortgage to another property which would have meant them paying a reduced ERC.Charges and fees

Barclays Bank UK PLC applied an early repayment charge (ERC) when they redeemed their mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3849527.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.