Bank of Scotland Plc

Financial Ombudsman decision DRN-3842920 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Miss M has complained that Bank of Scotland plc (“BOS”) acted irresponsibly by continuing to apply changes to her account when she was in financial difficulty.Treatment in financial difficulty

Miss M complained to BOS about the excessive charges she was incurring on her overdraft when she was in financial difficulty.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3842920.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.