Halifax Limited

Financial Ombudsman decision DRN-3841893 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Funds blocked or frozen

In the Ombudsman’s words

The payments came from Mr T’s ex-partner’s account, who I’ll refer to as P. Mr T says the money really belongs to him and that he had an agreement with P that she would keep it on his behalf.Unauthorised transaction

Halifax had been told that Mr T’s account had received over £36,500 fraudulently so I can understand why the bank wanted to investigate the situation further.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3841893.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.