Revolut Limited

Financial Ombudsman decision DRN-3840474 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Jan 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

Mr T complains that Revolut Ltd closed his account and returned funds to the senders.Account closed or refused

Mr T said he’d paid a “metal” plan fee in January 2020 – and is unhappy that this payment covered the period after his account was blocked and then closed.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3840474.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.