Clydesdale Bank Plc
Financial Ombudsman decision DRN-3837388 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr H complains that Clydesdale Bank Plc trading as Virgin Money (Virgin) took action to close his savings account because he no longer resides in the UK.Account closed or refused
He also complains about the customer service he received from Virgin – specifically the incorrect information he received, time taken for it to respond to his messages and call wait times.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3837388.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.