National Westminster Bank Plc

Financial Ombudsman decision DRN-3836461 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Mr and Mrs W complain that National Westminster Bank Plc is applying a large early repayment charge (“ERC”) for ending their mortgage a couple of weeks early.Charges and fees

Mrs W said it wasn’t good enough for NatWest not to offer an appointment for a whole month, and she said because NatWest hadn’t given her an exact date when her ERC expired, she and Mr W were left having to make a difficult decision.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3836461.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.