Metro Bank PLC

Financial Ombudsman decision DRN-3828971 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Metro Bank PLC insisted they needed to pay a mortgage valuation feeCharges and fees

they’re also concerned that the application process took longer than expectedMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3828971.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.