Barclays Bank UK PLC

Financial Ombudsman decision DRN-3826359 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Barclays said it wouldn’t be removing the marker. It provided evidence that money paid to Ms V on 9 August 2019 had been reported as fraudulent.Unauthorised transaction

Barclays Bank UK PLC added a marker at CIFAS, the national fraud database, when it closed her account.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3826359.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.