Barclays Bank Plc
Financial Ombudsman decision DRN-3822230 Not upheld
Not upheldoutcome, as published by the Ombudsman
£175redress stated in the decision
Fri Apr 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
The complaint Mr and Mrs M complain about the customer service they received from Barclays Bank Plc (“Barclays”) after they asked it to extend the term of their mortgage.Mortgage administration
Mr M complains about Barclays’ handling of this complaint and that it hasn’t given him specific answers to specific questions and suggestions.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3822230.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.