Ald Automotive Limited

Financial Ombudsman decision DRN-3816505 Not upheld

Not upheldoutcome, as published by the Ombudsman

£290redress stated in the decision

Tue Mar 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Mr P is unhappy he’s been charged an early termination charge and for excess mileageCharges and fees

I’d like to remind Ald of its obligation to treat Mr P with forbearance and due consideration if he’s currently suffering from financial difficulties.Support for vulnerable customers

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3816505.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.