Bank of Scotland Plc

Financial Ombudsman decision DRN-3806339 Not upheld

Not upheldoutcome, as published by the Ombudsman

£36redress stated in the decision

Thu Feb 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Mr T complains that bank accounts he held with Bank of Scotland plc trading as Halifax (Halifax) were not closed in 2016 when he was told they would beAccount closed or refused

He says this affected his credit status adversely in the intervening period and Halifax has not offered him enough compensation for its error.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3806339.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.