Bank of Scotland Plc

Financial Ombudsman decision DRN-3790874 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Jan 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

a block was placed on Mrs D’s account due to fraud prevention measuresFunds blocked or frozen

Mrs D had several physical ailments that meant the situation had a greater impact than it should haveSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3790874.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.