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Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN-3780457 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Feb 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
The Co-operative Bank Plc blocked his payment to a crypto currency platformFunds blocked or frozen
I do not find he was treated unfairly in regard to his transactionComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3780457.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.