National Westminster Bank Plc

Financial Ombudsman decision DRN-3780135 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Nov 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

The complaint Mr C and Mr C complain about National Westminster Bank Plc’s actions when closing their account.Account closed or refused

However, Mr C and Mr C’s account remain blocked – and therefore they weren’t able to use it or access the money in it.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3780135.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.