Nationwide Building Society

Financial Ombudsman decision DRN-3776602 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Dec 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Whether a payment transaction has been authorised or not is important because account holders will usually be liable for payments they’ve authorised and, generally speaking, banks and building societies will be liable for unauthorised payments.Unauthorised transaction

Nationwide also took the decision to close Mr J’s account because of concerns about the way he’d interacted with building society staff.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3776602.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.