Clydesdale Bank Plc
Financial Ombudsman decision DRN-3771668 Upheld
Upheldoutcome, as published by the Ombudsman
£1,854redress stated in the decision
Tue Dec 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Virgin Money made a chargeback claim to the supplier for the payment that Mr R had made to it for the engine – but the claim was challenged by the supplier and Virgin Money declined his claim in December 2021Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3771668.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.