Clydesdale Bank Plc
Financial Ombudsman decision DRN-3770317 Upheld
Upheldoutcome, as published by the Ombudsman
£8,212redress stated in the decision
Tue Mar 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Product mis-sold
In the Ombudsman’s words
Mr M claimed a refund of those amounts from Virgin Money under section 75 of the Consumer Credit Act 1974Card dispute or chargeback
I consider that the credits were misrepresented to Mr M and his wife and that they were induced into entering into the contracts with the relinquishment company and the holiday company by those misrepresentationsProduct mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3770317.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.