ClearBank Limited
Financial Ombudsman decision DRN-3766985 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Dec 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees
In the Ombudsman’s words
Mr E complained about the account being closed and ClearBank’s refusal to tell him why.Account closed or refused
He asked for the fee he paid to be refunded because he couldn’t contact ClearBank by phone.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3766985.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.