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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-3764769 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

Mr L believes ‘A’ is a fraud and that he didn’t authorise some of the transactions.Unauthorised transaction

Mr L complains that Tesco Personal Finance PLC won’t refund transactions he made to a company running an online gambling siteCard dispute or chargeback

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3764769.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.