PayrNet Limited

Financial Ombudsman decision DRN-3761937 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Wed Nov 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mr F is unhappy that PayrNet Limited introduced monthly charges on his account without notifying him in advance.Charges and fees

it seems clear from the correspondence between Mr F and PayrNet surrounding Mr F’s inquiries into the fees on his account, that Mr F didn’t receive the standard of service from PayrNet that he was entitled to receive.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3761937.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.