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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-3759010 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr W complains that The Co-operative Bank Plc (Co-op) unfairly blocked card payments.Card dispute or chargeback

Mr W also complains about the service provided by Co-op when he calls to discuss the blocked payments.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3759010.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.