MONZO BANK LIMITED
Financial Ombudsman decision DRN-3756721 Not upheld
Not upheldoutcome, as published by the Ombudsman
£900redress stated in the decision
Wed Nov 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Account closed or refused
In the Ombudsman’s words
Miss M complains that Monzo Bank Ltd (“Monzo”) won’t reimburse a transaction of £900 that she says she didn’t make or otherwise authorise from her account.Unauthorised transaction
Monzo also took the decision to close Miss M’s account and gave her two months’ notice, which is in line with its terms and conditions.Account closed or refused
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3756721.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.