Barclays Bank UK PLC

Financial Ombudsman decision DRN-3751944 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Mon Nov 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Barclays took over £500 through Direct Debit instead of the agreed amount.Charges and fees

Mrs S complains about what happened when she asked Barclays Bank UK PLC to take advance payment for her mortgage for the next twelve months.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3751944.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.