Erudio Student Loans Limited

Financial Ombudsman decision DRN-3744413 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

refund any payments Mr D had madeCharges and fees

Erudio didn’t respond to an information request or follow up findings from the investigatorComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3744413.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.