Barclays Bank Plc
Financial Ombudsman decision DRN-3741770 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Jan 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Support for vulnerable customers
In the Ombudsman’s words
The complaint Mr and Mrs W’s complaint about Barclays Bank UK PLC (Barclays) relates to its handling of their mortgage rate switch.Mortgage administration
Finally, Mr and Mrs W complain that Barclays didn’t make any adjustments or give any consideration to their mental health disabilities.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3741770.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.