Starling Bank Limited

Financial Ombudsman decision DRN-3735877 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,178redress stated in the decision

Thu Apr 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mr A complains that Starling Bank Limited hasn’t refunded payments he says he did not authorise.Unauthorised transaction

He is also unhappy that his account was closed by Starling and that it has retained the remaining balance of that account.Account closed or refused

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3735877.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.