Bank of Scotland Plc

Financial Ombudsman decision DRN-3721761 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Tue Oct 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

It took two weeks for Birmingham Midshires to send Mr H a redemption statement. That was longer than it should have been. And it took around six months for Birmingham Midshires to agree a reduced settlement figure.Mortgage administration

I agree that its failures have contributed and added to the stress Mr H has suffered.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3721761.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.