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First Trust Financial Services Limited
Financial Ombudsman decision DRN-3717637 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Nov 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Support for vulnerable customers
In the Ombudsman’s words
Ms D says AIB Group (UK) Plc trading as First Trust Bank (“First Trust”) treated her unfairly by applying charges to her account when her account became overdrawn.Charges and fees
Ms D has told us that around 2009 she was diagnosed with a mental health condition following a serious incident and continues to suffer from this today and receives treatment for other physical health conditions which has prevented her from referring her complaint to this service in time.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3717637.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.