Firms › Target Servicing Limited ›
Target Servicing Limited
Financial Ombudsman decision DRN-3715716 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Tue Dec 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
Refund all interest applied to the loan that Mr H and Miss P have paid to the date they redeemed the loan.Charges and fees
Target did cause delays and should have allowed Mr H and Miss P to redeem much sooner than they did.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3715716.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.