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Bank of Scotland Plc
Financial Ombudsman decision DRN-3715295 Not upheld
Not upheldoutcome, as published by the Ombudsman
£4,000redress stated in the decision
Fri Dec 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Halifax has said it should have told Mrs W in May that the deadline to raise a chargeback and try and obtain a refund form the merchant was on 14 April 2021Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3715295.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.