Clydesdale Bank Plc
Financial Ombudsman decision DRN-3714734 Upheld
Upheldoutcome, as published by the Ombudsman
£450redress stated in the decision
Fri Oct 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
reimbursed the £12 feeCharges and fees
the service that Mr W had received in regard to the length of telephone calls he’d been on and the posting of the letter to the incorrect addressService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3714734.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.