Bank of Scotland Plc

Financial Ombudsman decision DRN-3709493 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Oct 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Halifax cancelled the unauthorised transactions on Mr B’s account on 20 January 2022.Unauthorised transaction

Mr B complains that Bank of Scotland plc trading as Halifax failed to acknowledge and address his concerns after fraud was detected on his credit card account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3709493.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.